FAQ

HOW DO I TRACK MY ORDER?

We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. 

Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions

All returned items must be unworn and in pristine condition with all the tags still attached.

You’ll also need the receipt or proof of purchase.

Important: Please contact us before returning any product to initiate the return/exchange process. Direct returns without prior contact will not be accepted. Email us at CONTACT menu with "RETURN" in the subject line.

For any return-related queries, please do not hesitate to contact us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 6 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping costs are not refundable.

Standard delivery times vary from 7 to 14 days.

FREE SHIPPING ON ALL ORDERS - LIMITED TIME OFFER!

Standard shipping 

FREE - 7-14 business days

Fast and Insured Shipping

$3.99 - 7-11 business days

We would be grateful if you could contact us immediately at the contact email address at the bottom of the site so that you can modify your order in time. If the package has already been shipped, unfortunately we will not be able to make any changes. If the product is returned, we will contact you to decide what to do next. Please note that shipping costs will not be refunded.

PRODUCT

We offer a detailed size guide for each product on its page.

Most of our products are machine washable. However, for best results and to ensure longevity, we recommend checking the care label inside the garment for specific washing instructions.

If a product is out of stock, you can contact our support team. We will notify you via email as soon as the item is back in stock.

ORDERS & DELIVERY

We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. 

Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

  • FREE SHIPPING ON ALL ORDERS - LIMITED TIME OFFER!

Standard shipping

  • FREE - 7-14 business days

Fast and Insured Shipping

  • $3.99 - 7-11 business days

Standard delivery times vary from 7 to 14 days.

Fast and insured shipping ensures your package arrives swiftly and securely. 

With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit. Shop with confidence knowing that your items will reach you promptly and safely.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the items) are not to your liking you can always return them within 14 days.

We would be grateful if you could contact us immediately at the contact email address at the bottom of the site so that you can modify your order in time. If the package has already been shipped, unfortunately we will not be able to make any changes. If the product is returned, we will contact you to decide what to do next. Please note that shipping costs will not be refunded.